annashay 
ServiceNow is currently one of the most in-demand IT platforms on the market. It is an advanced solution that posted an annual ROI of 17% in 2024, according to annual industry trends. That is above typical SaaS and cloud companies that often hover between 10–15%.
However, it is not an easy tool to implement. Many companies make that mistake and later struggle with using ServiceNow. And you know the saying, “If you are the smartest person in the room, then you are in the wrong room. ServiceNow consulting services have experts who know the platform inside out, which your in-house technical team probably doesn’t, unless, of course, they are ServiceNow-certified.
The challenge is that there are so many ServiceNow consulting companies in the market. Particularly, in the United States, where ServiceNow is based, and has the most consulting partners.
So, you may not know which Salesforce consulting company is the best fit for you. In this blog, we’ll help you clear the clutter by narrowing down your search to the 10 best providers of ServiceNow consulting services in the USA.
What do ServiceNow consulting partners do?
ServiceNow consulting services bring extensive knowledge of different ServiceNow modules, industry expertise, and business acumen to help you drive real business value through the ServiceNow platform.
1. Strategic planning
ServiceNow consulting companies don’t have all the answers to your business needs straightaway. But they ask the right questions to understand what your objectives are and devise a strategic plan to align ServiceNow with those goals.
2. Implementation
We all love using plug-and-play software; however, ServiceNow is complex, and its focus is different. The features that it brings require more than just installing the software. For example, ServiceNow ITSM has tons of different tools, each with its own workflows.
That is why ServiceNow consulting services are needed to ensure the smooth implementation of the platform in your existing business systems and processes.
3. Customization
Your company might deal with health tech products, while another one down the block develops hybrid apps. So usually, ServiceNow’s default settings don’t work perfectly for all.
ServiceNow consultants customize the platform to fit with your workflows and industry standards. For example, ServiceNow GRC consulting services automate compliance processes with HIPAA, GDPR, and other frameworks for health tech companies.
4. Support and training
ServiceNow consulting services work with you even after implementation to resolve unexpected challenges, keep your system updated, and ensure everything is in order post-deployment.
Furthermore, they offer ServiceNow training programs to your employees to equip them with the necessary skills to use the platform effectively.
10 U.S. companies offering the best ServiceNow consulting services
ServiceNow was founded in San Diego, California, in 2003. The U.S. remains the company’s headquarters and global hub. The country also has the largest number of ServiceNow certified professionals as of 2025.
Therefore, partnering with a U.S.-based ServiceNow consulting company will provide you with higher chances of finding niche expertise and access to consultants with wide industry experience. That is why the USA should be your top priority for a ServiceNow consulting partner.
Working with any of these 10 consulting partners in the U.S. will give you peace of mind through their certified expertise.
1. Xavor Corporation
TL;DR
Founded: 1995
Headquarters: Irvine, California
Industries served: Semiconductors, Finance, Entertainment, Automotive, Healthcare, IT, Manufacturing, and more.
Xavor Corporation has certified ServiceNow professionals who are proficient in different ServiceNow modules, including ITSM ServiceNow and the tool’s AI feature: the ServiceNow AI Platform.
We are an IT company based in Irvine, California, with international centers of excellence in China and Pakistan. ServiceNow is part of Xavor’s enterprise solutions, which includes Salesforce, Aras Innovator, Propel, Oracle Agile, AWS and Microsoft Azure.
For over 30 years, we have provided IT solutions to companies in various industries. And now we bring this experience to the now increasingly popular platform of ServiceNow. Our certified ServiceNow consulting services help you grow your business with strategic guidance and custom ServiceNow solutions.
Key ServiceNow services
- ServiceNow Implementation
- ServiceNow Customization
- ServiceNow Project Consulting Services
- Ongoing Support and Training
- ServiceNow Integration
- ServiceNow CRM Management
- ServiceNow Managed Services
ServiceNow modules we cover
Our ServiceNow consulting and implementation services cover all of the major ServiceNow modules. If you require professional help for these and more ServiceNow products, we have you covered.
- ServiceNow ITSM
- ServiceNow ITOM
- ServiceNow ITBM
- ServiceNow HRSD
- ServiceNow ITAM
- ServiceNow CMDB
- ServiceNow SecOps
- ServiceNow DevOps
With our ServiceNow expertise and global team, we make sure to provide you with 24/7 support and quick implementation of ServiceNow’s features perfectly knitted in the fabric of your business.
Contact information
Website: https://www.xavor.com/
Email: [email protected]
Phone: + 1949-264-1472
Address: 2211 Michelson Drive, Suite 900, Irvine, CA 92612
LinkedIn:
2. CRI Advantage
TL;DR
Founded: 1988
Headquarters: Boise, Idaho
Industries served: Energy, Financial Services, Logistics, Healthcare, Public sector, and Telecom.
CRI Advantage really gives you the advantage, as their ServiceNow consulting services are highly rated in the Americas region. The company is also an official ServiceNow reseller with full commitment to customer satisfaction, enterprise growth, and innovation.
Key ServiceNow services
- ServiceNow Implementation
- ServiceNow Customization
- ServiceNow Integration
- Training and Support
The consulting firm also assists with ITSM automation and helps you answer the question, “What does ServiceNow do within your enterprise?”
3. Edison & Black
TL;DR
Founded: 2018
Headquarters: New York City, New York
Industries served: Accounting, Retail and Consumer goods, Medicine, Hospitality, and Event management.
“Bring it to light.” As their official slogan, Edison & Black helps companies look at their IT systems in a different light through their expert ServiceNow consulting services. The IT consulting firm has been widely cited by leading tech platforms as an innovative company.
Key ServiceNow services
- ServiceNow Implementation and Customization
- ServiceNow IT Operations
- ServiceNow Software Asset Management
- ServiceNow Training
The company guides businesses throughout the whole ServiceNow implementation process, from adoption to integration.
4. Intact
TL;DR
Founded: 1994
Headquarters: Reston, Viriginia
Industries served: Healthcare, Insurance, Oil and Energy, IT and software, and Financial services.
Next, we have a different kind of ServiceNow consulting partner. Intact’s ServiceNow consulting services “cut failure out of the equation” as their offerings don’t use a time and materials contract model for its ServiceNow consulting services. Instead, they offer a fixed price subscription model covering strategy, implementation, and enhancements
Key ServiceNow services
- ServiceNow Platform Governance
- ServiceNow Integration
- ServiceNow Implementation
- ServiceNow Managed Services
Intact’s ServiceNow consulting services are designed around proven frameworks, outcome-driven delivery, and Agile methodologies to ensure measurable results from day one.
5. ScienceSoft
TL;DR
Founded: 1989
Headquarters: McKinney, Texas
Industries served: Telecom and Media, Financial Services, Oil and Gas, Manufacturing, and Public sector.
ScienceSoft is a veteran technology company that is well-known in IT circles. The Texas-based firm has been offering ServiceNow consulting services since 2010. They specialize in optimizing IT support cost and processes using ServiceNow’s many modules.
Key ServiceNow services
- ServiceNow Consulting
- ServiceNow Migration
- ServiceNow App Development
- ServiceNow Support
Currently, ScienceSoft has 20+ experts with at least one ServiceNow certification. Their ServiceNow implementation model is divided into four layers depending on how deeply organizations implement ServiceNow.
6. Royal Cyber
TL;DR
Founded: 2002
Headquarters: Naperville, Illinois
Industries served: Healthcare, Insurance, Manufacturing, Financial Services, and Education.
Royal Cyber’s ServiceNow consulting services develop a complete roadmap for the entire implementation process. Moreover, the company also has a global presence apart from its offices in the USA, offering you round-the-clock support across time zones.
Key ServiceNow services
- ServiceNow Customization
- ServiceNow Support and Training
- ServiceNow Implementation
- Strategy and Consultation
The firm also has specialties in utilizing the AI capabilities of the platform, which automates your routine tasks like ticket creation and logging in the ServiceNow ticketing system.
7. IBM
TL;DR
Founded: 1911
Headquarters: New York City, New York
Industries served: Retail, Telecommunication, Automotive, Healthcare, Space Innovation, and Public Sector.
IBM needs no introduction. It is a global technology leader with established authority and thought leadership. However, what people don’t know is that IBM now also offers official ServiceNow consulting services.
It is an elite ServiceNow partner that offers advanced consulting services, which combine the Now Platform with IBM’s AI-driven software, watsonx.
Key ServiceNow services
- ServiceNow and IBM watsonx
- ServiceNow consulting
- ServiceNow implementation
- ServiceNow managed services
Effective since last year, ServiceNow and IBM integration using watsonx and Now Assist tools is available for further generative AI-based workflow enhancement.
8. CIGNEX
TL;DR
Founded: 2000
Headquarters: Livonia, Michigan
Industries served: Ecommerce, Manufacturing, Transport and Logistics, Healthcare, and Financial services.
CIGNEX is a Specialist ServiceNow Partner that transforms your IT processes for better productivity and ROI. Their technical expertise combines ServiceNow with enterprise content management, big data analytics, and business automation to deliver maximum results.
Key ServiceNow services
- ServiceNow Implementation
- ServiceNow Support and Monitoring
- Custom App Development
- ServiceNow Workflow Automation
The company deals in all major ServiceNow products, including ServiceNow ITSM, ITAM, ITBM, and HRSD.
9. Netskope
TL;DR
Founded: 2012
Headquarters: Santa Clara, California
Industries served: Aerospace, Banking, Retail and Ecommerce, Manufacturing, and Public Sector.
Netskope is a leading security and networking company that also offers ServiceNow consulting services. They bring the best of both worlds by protecting your sensitive data with compliant usage of the ServiceNow platform.
All your proprietary company information during ServiceNow implementation remains safe, secure, and confidential with the ServiceNow consulting partner.
Key ServiceNow services
- ServiceNow Security Operations
- ServiceNow Implementation
- Ongoing Support and Maintenance
- ServiceNow Training
The company has its own Netskope One Platform that provides full visibility and real-time protection from cyber threats on cloud services, websites, and private apps.
10. Alpha Apex Group
TL;DR
Founded: 2020
Headquarters: Denver, Colorado
Industries served: Beauty and Fashion, Biopharma, Hospitality, Real estate, and Construction.
Colorado is one of the three U.S. states with all straight rectangular borders. Alpha Apex Group also brings that simple yet powerful structure to your IT operations with its expert ServiceNow consulting services. The company designs ServiceNow solutions with firm boundaries, smooth processes, and a framework you can scale on.
Key ServiceNow services
- ServiceNow Implementation
- ServiceNow Consulting
- Custom app Development
- Support and Maintenance
Alpha Apex Group understands the complexities of your business needs and ServiceNow integration to develop the best solutions possible.
Conclusion
You can handle ServiceNow in-house, but that is usually quite difficult. Even if you do have a technical in-house team, ServiceNow is a complex platform that has continuous updates enhancing its features.
Unless you’re offering ServiceNow consulting services yourself, managing ServiceNow in-house is more expensive than outsourcing it. Therefore, a ServiceNow consulting company is the most suitable choice for the entire ServiceNow implementation process.
ServiceNow consulting services that these companies provide cover everything from A to Z, which helps you keep pace with the platform’s rapid changes.
Xavor has certified ServiceNow professionals who can manage the platform’s different products with all the compliance standards and industry best practices. Partner with us by dropping us a line at [email protected] to book a free consultation session.
